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Hi, I'm
Riddhi.

People Ops & Founder's Office — I help build the systems, culture, and teams behind good work.

5+ Years experience
3 Industries
2 Countries
India & UK Based
View my work About me
People Ops · Founder's Office · Team Leadership

Projects & Case Studies

01
People OpsSystems DesignStartup

Building People Ops from scratch at The Clean Snack Co.

Joined as an early team member and built the entire hiring, onboarding, and operations infrastructure from the ground up.

02
OperationsCoordinationEdTech

End-to-end operations for a live learning platform at Better Ed.

Managed a live chess learning platform, coordinating grandmasters across time zones while keeping the student experience consistently high.

03
Placement OpsHigh VolumeEdTech

High-volume placement operations at Newton School

Managed end-to-end placement processes for hundreds of candidates with enterprise hiring clients across India.

04
Team LeadershipPeople OpsCompliance

Leading a multicultural team in a high-pressure operation

Stepped into a supervisory role at Adventure Attractions, managing a multicultural team under UK employment law and strict H&S standards.

05
AdaptabilityGrowthSelf-directed Learning

Adapting on purpose: what three industries taught me about growth

From retail ops in India to hospitality leadership in the UK, a reflection on how moving across industries and cultures has shaped how I work, communicate, and lead.


The person behind the work

MSc Management with Human Resources
Bournemouth University, UK (AACSB-Accredited Business School — top 6% globally) · 2024
Distinction
BA Philosophy, Psychology & Literature
S.I.E.S. College, Mumbai · 2021
CGPA 8.11

Hi, I'm Riddhi Kirtania —
I make teams work better.

I'm a People Ops and Founder's Office professional who genuinely loves the behind-the-scenes work of building organisations: the systems, the culture, the processes that most people don't see but everyone benefits from.

My background is an unusual mix: a BA in Philosophy, Psychology & Literature from Mumbai, followed by an MSc in Management with Human Resources from Bournemouth University, with a Distinction. That combination, understanding people through the humanities and organisations through business, is exactly what shapes how I approach my work.

Five years. Three industries. Two countries. One through-line: making teams and operations work better.

I've built People & Ops functions from scratch at an early-stage food startup, managed live learning operations across 9 time zones in edtech, coordinated high-volume placement for 1000+ candidates, and led a multicultural team through a compliance-heavy hospitality environment in the UK. My career hasn't followed a straight line, and I've stopped pretending it should. Each move added a layer of perspective I couldn't have got any other way.

I'm at my best when I'm working close to leadership, building structure in ambiguous environments, and creating the conditions where other people can do their best work. I care about the human side of operations, not just the systems side. Probably the Philosophy degree talking.

Outside of work, I'm currently exploring UI/UX, partly out of genuine curiosity, partly because I think the best operators should understand the tools and products they work alongside. I'm a fast learner, and I've never been afraid of starting something I don't yet know how to finish.

People Ops Founder's Office Hiring & Onboarding SOP Design Workforce Planning Employee Engagement Cross-functional Ops Training & L&D AI-assisted Ops H&S Compliance Vendor Management Conflict Resolution Communication UI/UX (learning)

I'm currently open to Founder's Office, People Ops, and Employee Experience roles. If this feels like a good fit for what you're building, let’s connect!

Let's talk →

Professional Background

Nov '25 — Now
The Clean Snack Co.
Founder's Office

I joined as an early team member, taking ownership of People & Operations and building core HR processes from the ground up. I led hiring, onboarding, workforce coordination, and implemented SOPs to drive structure and efficiency. I also drove employee engagement, internal communication, and leveraged AI tools to streamline reporting and operations across teams.

May '23 — Oct '25
Adventure Attractions
Vertical Supervisor

I led and performance-managed a multicultural retail team in a high-volume environment, ensuring smooth day-to-day operations. I managed onboarding and training for new hires to improve team readiness, while driving customer experience through service quality initiatives and coaching. I also ensured full compliance with health and safety standards across operations.

Apr '22 — May '23
Better Ed.
Ops & Success Manager

I managed training operations for 12 chess masters across 3 countries and 9 time zones, ensuring seamless scheduling at scale. I worked closely with the founder to manage end-to-end operations, including class scheduling, quality control, and company-wide engagement initiatives, using feedback data to continuously optimise programme effectiveness.

Sept '21 — Apr '22
Newton School
Placement Operations Coordinator

Coordinated high-volume recruitment operations, successfully placing 1000+ candidates with enterprise clients. I managed end-to-end interview processes, balancing speed with quality. I also authored SOPs to streamline hiring workflows and improve pipeline efficiency.

Sept '18 — Aug '21
Lido Learning
Digital Asset Coordinator

Managed QC of digital learning assets, ensuring accuracy, accessibility, and brand consistency. I led quality standards and collaborated with cross-functional teams to streamline workflows and deliver a seamless learning experience.


Blog

I write about people, organisations, and what it really takes to build good teams. Sometimes personal, always honest.

Read on Substack →

Riddhi Kirtania

@riddhikirtania on Substack

Writing about people, organisations, and what it really takes to build good teams. Sometimes personal, always honest.

Read on Substack
1+ Posts published
New Publication

Let's build something
meaningful.

I'm currently open to new roles. If this feels like a good fit for what you're building, let’s connect!